2021 Information Technology Customer Experience Survey - Service Areas

Service Area Definition
Accessibility ConsultationConsulting for accessibility of facilities, programs, and resources
Amazon Web ServicesDiscounted cloud service pricing and indirect cost waiver
Azure SubscriptionDiscounted cloud service pricing and indirect cost waiver
Canvas Learning Management SystemCourse management, grading, student collaboration
Centralized FaxSend and receive faxes without a physical fax machine
Cloud ComputingResearch network consulting and support
Cyber Security Education Training & AwarenessOnline and in-person cybersecurity education, training, awareness materials
Data Visualization Publishing (UW Tableau Server)Interactive data visualizations at uwprofiles.uw.edu
Data Visualization Software Licensing (Tableau Desktop)Licensing for desktop visual analytics
Enterprise Data WarehouseCentral repository of integrated UW data
Enterprise Document ManagementSecure storage, retrieval, and retention of electronic content
Help Desk/Technical supporthelp@uw.edu, 221-5000
Husky OnNetSecure remote virtual private network access to UW network
IT Connect News and IT Connect websiteuw.edu/itconnect
IT Vendor Risk ManagementStrategic guidance and vendor relationship management for IT investments/acquisitions
Mailman Email List ManagerEmail lists for sharing with groups
Managed Windows VPNSecure virtual private network to access restricted University resources
Managed WorkstationWorkstation computer management and assistance
Mobile.UW.eduCurated hub for UW mobile apps and resources
MyPlan Academic PlannerOnline academic planning tool for UW course offerings
MyUWPersonalized portal for online tools and resources
Notify.UWHelps students find availability in courses
Panopto Lecture CaptureRecording/viewing of courses, lectures, presentations
Password Manager (LastPass)Enterprise browser-based password management tool
Poll Everywhere Classroom Response SystemFERPA-compliant classroom polls
Reporting and AnalyticsEnterprise data at biportal.uw.edu
Term and Data Definitions (Knowledge Navigator)Web-based metadata repository
Text Messaging Service (TMS)Send and receive text messages from UW-IT managed phone numbers via a web portal
UW Administrative Home PagesWeb publishing environment for UW administrative info
UW AlertOfficial emergency notifications via email, text messages, etc.
UW AutopilotAutomated off-campus Windows device set up
UW Connect PortalCheck status and provide updates to UW-IT requests
UW Connect Service ManagementCustomer-focused service delivery application built on ServiceNow platform
UW Google G SuiteGmail, Calendar, Google Docs, Drive
UW NetIDUW NetID creation/use, single sign-on, Duo 2FA, account recovery, password reset
UW Office 365UW Exchange, Calendar, Teams, OneDrive
UW PhonesUW telephone services including handset, softphone, Extension Connect
UW Shared Web HostingWeb servers for UW community web pages
UW Trumba Event CalendarsCalendaring system for campus/department events
Wi-Fi WirelessWireless/Wi-Fi access to UW Campus network
Wired NetworkComputer or other device connected to a dataport on the wall
Zoom Video ConferencingVideo, web conferencing, screen sharing, and recording